Privacy Policy

1. Introduction

Quicka Health Pty Ltd ("Quicka Health", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered clinical documentation platform.

We comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) and, where applicable, requirements under HIPAA and GDPR.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, clinic name, professional credentials, and billing information.

2.2 Clinical Data

When you use our consultation recorder and note generation features, we process audio recordings and generate clinical notes. Audio recordings are processed in real-time and are not stored permanently. Generated clinical notes are stored securely in your account and associated with your patients.

2.3 Usage Data

We collect anonymised usage analytics to improve our service, including pages visited, features used, and general usage patterns. We use Plausible Analytics, which is cookie-free and does not collect personal data.

3. How We Use Your Information

• To provide, maintain, and improve our services
• To generate clinical notes and treatment plans
• To sync with your practice management system
• To communicate with you about your account and our services
• To comply with legal obligations
• To detect and prevent fraud or security incidents

We never sell your personal data or clinical information to third parties. We do not use your clinical data to train general AI models.

4. Data Storage & Security

All data is stored on servers in Sydney, Australia via our infrastructure partner Supabase. Data is encrypted at rest (AES-256) and in transit (TLS 1.2+). We implement role-based access controls, audit logging, and regular security assessments.

5. Data Sharing

We only share data with third-party service providers who are necessary for operating our platform (e.g., payment processing, AI transcription). All service providers are contractually bound to protect your data and are prohibited from using it for their own purposes.

6. Your Rights

You have the right to:

• Access your personal data held by us
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Export your data in a portable format
• Withdraw consent for data processing at any time

To exercise any of these rights, contact us at privacy@quicka.health.

7. Cookies

Our marketing website uses no tracking cookies. We use Plausible Analytics which is fully cookie-free. Our application uses essential cookies only for authentication and session management.

8. Data Retention

We retain your data for as long as your account is active. When you delete your account, we permanently delete all associated data within 30 days, except where retention is required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or a prominent notice on our platform.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us or email privacy@quicka.health.