Sync Problems
If data isn't syncing correctly between Quicka Health and your practice management system (Cliniko, Nookal, etc.), follow these diagnostic steps.
Check Integration Status
- Go to Clinic Settings → Integrations
- Look at the status indicator next to your connected PMS
- Green = connected and syncing normally
- Yellow = connected but last sync failed
- Red = disconnected
Common Issues
Appointments Not Appearing
- Cause: The sync interval is 15 minutes — wait for the next cycle
- Fix: Click Force Sync in the integration settings to trigger an immediate sync
- Still missing? Check that the appointments exist in your PMS and the API key has read permissions
Notes Not Pushing to PMS
- Cause: Notes must be approved before they sync — draft notes don't push
- Fix: Check Focus Mode for unapproved notes
- Still stuck? Verify the API key has write permissions in your PMS
Patient Data Mismatch
- Cause: Patient records were updated in the PMS after the last sync
- Fix: Click Force Sync to pull the latest patient data
- Persistent issue? Check for duplicate patient records in your PMS
💡
Quicka Health never deletes data in your PMS. It only creates and updates records. If something looks wrong, the original data in your PMS is safe.
Reconnecting
If the integration shows as disconnected:
- Click Reconnect in the integration settings
- Re-enter your API key if prompted
- Wait for the initial sync to complete
Getting More Help
If you've tried these steps and sync still isn't working:
- Check the Cliniko integration guide or Nookal guide
- Contact support with your clinic name and a description of the issue