Every call answered, in your clinic's voice
Quicka's AI receptionist picks up your existing number, answers questions, takes messages and puts callers through to your team when they ask. Every call is written up in Quicka.
Booking into your PMS is coming in early access.
- Keeps your number
- Built on Australian infrastructure
- One number per location
- Answers patient texts too
Read this call as text
Jane Citizen calls Harbourside Physio.
- Quicka: Thanks for calling Harbourside Physio. You're speaking with our AI assistant. How can I help?
- Jane: Hi, are you open on Saturdays? I can't make Thursday any more.
- Quicka: We're open Saturday mornings, 8 till 12. I'll ask the team to find you a Saturday time. Can I take your name?
- Jane: Jane Citizen.
- Writing a message for the team.
- Quicka: Thanks Jane. I've passed that on, and the team will call you back on this number.
- Jane: Great, thanks.
Call ended · transcript and summary saved to Calls. Message for your team: Jane Citizen · can't make Thursday, wants a Saturday time · call back.
How a call works
Your number stays the same. The phone just gets answered.
Patient rings your number
Patients dial what they always have. While you're open they choose: press 1 to talk to the assistant now, or press 2 to hold for your front desk. When you're closed, the assistant answers.
Your greeting plays
Your own words in an Australian voice, followed by a clear note that the caller is speaking with AI.
The AI handles it
Answers questions about your clinic or takes a message for your team. Booking into your PMS is coming in early access.
Your team stays in charge
Ask for a person and the call goes to your backup phone. If nobody picks up, it lands as a callback.
Why clinics use it
Fewer missed calls, less time on hold
No queue, unless they want one
During the day callers can skip the hold and talk to the assistant, or wait for your team. After hours, every call is answered.
Every call written up
Transcript and summary on the Calls page, plus the recording if you turn recording on, so nobody asks the patient to repeat themselves.
A person whenever they want one
Callers ask for the team in their own words and are put through to your backup phone.
Built for multiple locations
Each location gets its own number, greeting and backup phone, or share one line across sites.
PMS booking, coming in early access
Booking into your PMS is coming in early access. Until then, the AI takes a message and your team follows up.
Pause it any time
Switch the AI off for the whole practice and callers are put through to your backup phone instead.
Texts too · Early access
Patient texts answered, not just sorted
The same add-on includes the inbox assistant. It reads every patient text, works out what they need and writes the reply from your real diary.
Replies written from your diary. When a patient texts to change an appointment, the assistant finds times that are actually free and writes the reply.
Sends on its own only where you say. Tick the kinds it may send without a tap: new times for a patient who wants to move, and questions only the patient can answer. Everything else waits for one click.
Money and new appointments wait for you. Payments and new appointments need a tap from your team.
Email replies drafted. Emails get a reply drafted for one-click send. Automatic email replies are coming in early access.
Safety
It knows what it shouldn't handle
The AI never gives clinical advice. For anything that sounds serious it uses fixed wording you can read here, not words it makes up.
Happening now: chest pain or pressure, can't breathe, stroke signs, collapse, heavy bleeding, new loss of bladder or bowel control or saddle numbness, or intent to self-harm.
"That sounds urgent. Please hang up and call triple zero now."
"I'm really sorry you're going through this. If you're in danger right now, please call triple zero. You can also talk to Lifeline any time on 13 11 14."
Something a clinician should hear about today but that isn't clearly an emergency.
"I can't assess that over the phone. If it gets worse or you're worried, call triple zero or healthdirect on 1800 022 222. I'll have a clinician call you back today."
It lands as a callback for your team.
Sprains, sore backs, stiffness after a session.
Handled normally: questions answered and a message taken for your team.
- Says it's AI on every call
- Never gives clinical advice
- Fixed wording for anything serious
- Puts callers through when they ask
- Phone networkTwilio, Sydney region
- Speech to text and voiceDeepgram, Australian servers
- AI modelAWS Bedrock, Sydney
- Transcript, summary and recordingYour Quicka account
Security and privacy
Built on Australian infrastructure
Australian infrastructure. Built on Australian infrastructure: Twilio's Sydney region, Deepgram's Australian servers and AWS Bedrock in Sydney.
Only your clinic sees your calls. Each practice's calls, numbers and transcripts are walled off from every other practice.
Always disclosed. Every caller hears that they're speaking with AI before anything else happens, and that the call is recorded if you've turned recording on.
Getting started
Three steps, set up with you
- STEP 1
Get your AI number
One per location, or one shared line. We set it up with you during early access.
- STEP 2
Hear it before patients do
Set your greeting and backup phone, then ring the AI number from your mobile.
- STEP 3
Switch it on
Forward your clinic line using your phone provider's call forwarding. Pause it any time.
Questions
Common questions
Do patients know they're talking to AI?
Yes. Every call starts with your greeting and "You're speaking with our AI assistant."
What happens when someone wants a real person?
They can ask in their own words at any time and the call goes to your backup phone. If nobody answers, the caller hears that the team will call them back, and the call lands as a callback.
Can it book appointments?
Booking into your PMS is coming in early access. Today it answers questions and takes a message, so your team can follow up.
Do I need a new phone number?
No. You keep your number and forward it. Quicka sets up a behind-the-scenes number your patients never see.
Will it take calls my team wants to answer?
Not unless the caller chooses it. While you're open, callers press 1 for the assistant or 2 to hold for your front desk, and anyone who presses nothing waits for your team. When you're closed, the assistant answers.
How much does it cost?
A$249 a month plus GST, with your AI number and 100 calls included. Extra calls are A$2 each. The inbox assistant for patient texts is included. There's a 14-day free trial and no setup fee.
Where are calls handled?
Built on Australian infrastructure: Twilio's Sydney region, Deepgram's Australian servers and AWS Bedrock in Sydney. The security and privacy page lists the services Quicka uses.
What if the AI is unavailable?
If the AI is paused or can't take the call, callers are put through to your backup phone. Without a backup phone, they're asked to call back shortly.
Pricing
One price, number included
AI Reception
A$249per month + GST
A call counts when the assistant answers it. Callers who hold for your team aren't counted.
A$249 per month + GST100 calls included · A$273.90 inc GST
- Your AI number included
- 100 calls a month included
- A$2 per extra call
- Inbox assistant that answers patient texts
- 14-day free trial
- No setup fee, cancel any time
Be one of the first clinics on AI Reception
We're onboarding a small number of clinics. Tell us about your phones and we'll set it up with you.
Continue exploring
More in For Reception
The front desk toolkit your team will actually use: schedule, book, follow up.